FREQUENTLY ASKED QUESTIONS
💳 Billing & Purchasing
Do I need to purchase prints ahead of time?
It depends on your session type:
Schools: No. You view the images in a private online gallery first and purchase only what you love. There is no prepayment requirement.
Family Portraits: Yes. I require prepayment for family sessions to secure your booking and ensure commitment. Once your gallery is ready, you log in and choose the specific images you'd like included in your package.
Seniors & Commercial: It depends. We can discuss what works best for you. Some clients prefer the convenience of prepaying, while others prefer to see the images first. I'm flexible and will work with you to find an arrangement that suits your needs.
Sports/Club Portraits (Fundraisers): Yes. Families select a package in advance as part of the team or club's fundraising initiative. Once the photos are ready, you log in to the online gallery and choose the individual images you'd like included in your package. Your prepaid credit is applied toward your selection.
I'll always confirm the billing model when you book so there's no confusion.
Why do you require prepayment for family portraits?
In my experience, prepayment ensures that families are fully committed to their session. I invest significant time and care into every shoot—from preparation and travel to editing and gallery setup. Prepayment allows me to focus on delivering the best possible experience without worrying about whether a family will follow through with their purchase after the session. It's a policy I've implemented to protect my time and ensure fairness for everyone.
How does prepay work for family portraits?
Before your session: You choose your package (e.g., digital collection, print package, or specialty items) and pay in advance to secure your booking.
Your session: We capture your family's portraits.
After editing: You receive your private online gallery.
Choose your images: You log in and select the specific images you want included in your package. Your prepaid credit is applied.
Can I book a senior or commercial session without prepaying?
Yes! For seniors and commercial clients, I offer flexibility:
Option 1 (Prepay): Choose your package in advance, pay upfront, and select your images after viewing the gallery.
Option 2 (Post-proofing): View your gallery first, then purchase what you love.
I'm happy to discuss which option works best for you. Some seniors prefer prepaying for convenience, while commercial clients often appreciate seeing the images before committing.
How does the prepay/fundraiser model work for sports teams and clubs?
It's simple and benefits your organization:
Before picture day: Families choose and pay for their package in advance (e.g., a digital package, print package, or collection).
Picture day: I photograph all athletes.
After editing: Families receive access to their private online gallery.
Select your images: Families log in and choose which specific images they want from their session. Their prepaid credit is applied.
Funds raised: Your organization receives a percentage of each order as a fundraiser.
Contact me to discuss specific percentages and package options for your team or club.
How much do the photos cost?
Pricing depends on your session type and chosen package. Rather than listing fixed prices here, I encourage you to contact me directly for a personalized quote.
What I can promise:
No hidden fees – What I quote is what you pay
Flexible package options – From individual digitals to full collections
Volume discounts – Available for schools, sports clubs, and organizations
Fundraiser options – Many sports teams use portrait sessions as fundraisers; I can explain how it works
What if I prepay but don't like the photos?
Your satisfaction is my priority. If you genuinely don't like your images:
Prepay clients (Families, Sports, Seniors, Commercial): Contact me directly. I'll work with you to understand your concerns and may offer a reshoot or refund depending on the situation. I stand behind my work and want you to be happy.
Schools (post-proofing): You're not obligated to purchase anything. You only buy what you love.
What forms of payment do you accept?
I accept secure credit card payments (Visa, MasterCard) through your online gallery. For custom or large-volume orders, I can also arrange invoice-based payment.
Are there any hidden fees?
No. What I quote is what you pay. I believe in complete transparency. Any applicable taxes, travel fees, or additional services will be clearly communicated before you book.
Do you charge a sitting fee?
For individual portraits (seniors, families, corporate headshots), my packages include the session fee and a set number of edited images. For schools and teams, the setup fee is typically covered by the organization or bundled into per-student pricing. Contact me for specific details based on your needs.
📸 General Questions
What makes your portraits unique?
I focus on capturing authentic personality—not forced smiles or cheesy setups. Whether I'm photographing a high school senior, a classroom of students, a sports team, a family, or a corporate executive, my approach is the same: professional lighting, expert posing, and a relaxed atmosphere that lets genuine expressions shine. The result is timeless imagery that feels like you, not a cookie-cutter assembly line.
What items do you sell?
I offer a wide range of products to suit every need:
Digital Downloads – High-resolution files for sharing, printing, and social media
Prints – Standard sizes from 4x6 up to large wall art
Premium Products – Canvas wraps, metal prints, acrylic mounts, and framed prints
Specialty Items – Trading cards, plaques, calendars, and magazine-style covers (popular for sports teams and seniors)
Collections – Curated packages that bundle digitals and prints at a better value
All purchases are made securely through your online gallery—no cash or checks required.
What backdrops do you use?
It depends on the type of session:
Schools: I use professional solid-color backdrops on-site to create clean, consistent, and timeless class and individual portraits. The backdrop remains as photographed.
Seniors, Sports, Families, and Commercial: I often photograph subjects against a plain or neutral background and then digitally replace or enhance the backdrop during editing. This allows me to offer a variety of looks—urban, natural, branded, or creative—without requiring multiple physical setups. You choose the style that best represents you or your organization.
Details about backdrop options are always communicated before picture day so everyone knows what to expect.
How long until we see the photo galleries?
Delivery timelines depend on the scope of the project and the level of editing required:
Individual sessions (seniors, families, corporate headshots): Galleries are typically ready within 5-7 days.
Schools and large teams: Please allow 7-14 days to ensure every image is carefully edited and organized.
I prioritize quality over speed—each image receives individual attention. You'll receive an email notification the moment your gallery is live.
Where will I be able to see the photos?
You'll receive a direct link to your private, password-protected online gallery via email. Galleries are hosted on secure platforms, making it easy to view, share, and order from any device—phone, tablet, or computer.
Forgot your access code? Contact me directly at (780) 297-9569 or mneal@marcnealphotographer.com, and I'll get you back in immediately.
👕 Preparation & What to Wear
What should I wear?
For Schools: Students should follow their school's guidelines. Generally, solid colors photograph best—avoid graphic t-shirts, busy patterns, and neon colors.
For Seniors & Individuals: Choose clothing that makes you feel comfortable and confident. Layering (jackets, scarves, accessories) adds visual interest. Bring 2-3 outfit changes for variety.
For Families: Coordinate colors without matching exactly. Think complementary tones (e.g., blues and greys, earth tones). Avoid busy patterns and large logos.
For Sports Teams: Check with your coach if uniforms should be worn. Coordinating colors (not matching exactly) create a cohesive, professional look for team composites.
For Commercial/Corporate: Professional attire is recommended. Solid, neutral colors (navy, grey, white, black) photograph well. Avoid busy patterns that distract from your face.
How should I prepare for photos?
Haircuts: If you're getting one, do it 7-10 days before picture day to allow it to settle naturally.
Outfit Check: Lay out your outfit the night before. Make sure it's clean, ironed, and fits well.
Grooming: Arrive with a clean, fresh face. For schools, volunteers may be available to assist with minor touch-ups (stray hairs, crooked collars) on picture day.
Hydration & Rest: Drink water and get a good night's sleep—it shows in your eyes and skin.
For Commercial Clients: If you wear glasses, consider anti-glare lenses or bring empty frames to avoid reflections.
Can I bring props to my session?
Absolutely! Props add personality and make your portraits uniquely yours. For seniors, this might include sports equipment, musical instruments, or hobbies. For families, a favorite blanket or toy for young children can help them feel at ease. For commercial clients, brand-related items work well. For sports teams, equipment and uniforms are always welcome. Just let me know in advance so I can plan the lighting and composition accordingly.
Do you photograph with pets?
Yes, I love including pets in portraits! Whether it's a senior with their dog, a family pet, or a corporate mascot, I'm happy to accommodate. Please let me know in advance so I can prepare for the extra energy and adjust the session timing accordingly.
Can you remove blemishes or edit my appearance?
Yes, I provide professional retouching on all final images. This includes:
Removing temporary blemishes or minor skin imperfections
Softening under-eye circles
Subtle color and tone adjustments
I maintain a natural look—you'll still look like you, just polished. If you have specific requests, let me know during the session.
📅 Scheduling & Logistics
How far in advance should I book?
For schools and sports teams: Please book 4-6 weeks in advance to secure your preferred date. This allows me to coordinate schedules, prepare equipment, and communicate details to families.
For seniors, families, and individual sessions:2-3 weeks notice is ideal, though I can often accommodate last-minute requests depending on availability.
For commercial/corporate:1-2 weeks is typically sufficient for headshots or product photography. Larger projects may require more lead time.
Do you travel outside of Edmonton?
Yes! I'm happy to travel throughout the Edmonton region and surrounding areas. Travel fees may apply for locations beyond a 30-minute drive from central Edmonton. Contact me for a customized quote based on your location.
What if we need to reschedule due to weather or illness?
I understand that life happens. If you need to reschedule:
Weather: I'll work with you to find a new date that suits everyone.
Illness: If you or a family member are unwell on picture day, just let me know. We'll reschedule at no extra charge.
Last-minute changes: Please provide as much notice as possible. I'll do my best to accommodate.
👥 Group & Team Sessions
How many people can be in a group photo?
I can photograph groups of any size—from small families to entire school classes or corporate teams. For large groups (50+ people), I recommend a venue with good lighting and enough space for staging. I'll coordinate with you in advance to ensure everything runs smoothly.
Can parents attend the photo session?
For schools and teams: Due to space and time constraints, I kindly ask that parents drop off and pick up at designated times. This allows me to work efficiently and keep students/athletes focused.
For seniors, families, and individuals: Parents, partners, and friends are welcome to attend! Your support often helps create a more relaxed and enjoyable atmosphere.
For commercial: Please coordinate with your HR or office manager regarding attendance.
Do you offer siblings or buddy shots?
Absolutely! I love capturing siblings, friends, or teammates together. These can often be added to your session for a small additional fee. Check with your organizer or contact me directly to arrange this.
Can we get group photos taken together?
Absolutely! I love photographing groups—whether it's a full sports team, a sibling set, a class, a corporate department, or a group of friends. Check with your organizer to confirm if group photos are included in your session. I can also create custom composite images that combine individual portraits with a group shot.
💻 Technology & Ordering (see how to video)
How long will my online gallery remain active?
Your private gallery will remain active for 30 days after you receive the link. This gives you plenty of time to view, select, and order your favorite images. If you need more time, just ask—I'm happy to extend access upon request.
Can I share my gallery with family members?
Yes! Your gallery comes with a unique link that you can share with anyone—grandparents, relatives, teammates, or colleagues. They can view the images and even purchase prints directly. Just keep your password private to ensure only your chosen guests have access.
What if I want to order after the gallery expires?
No problem. Contact me directly at (780) 297-9569 or mneal@marcnealphotographer.com, and I'll reactivate your gallery or place your order manually. I keep all images archived for future requests.
Do you offer digital images for social media?
Yes! All digital downloads include high-resolution files suitable for printing, as well as web-optimized versions perfect for social media sharing. I want you to feel proud posting your portraits online.
What format are the digital downloads?
You'll receive your images as high-quality JPEG files in both full-resolution (for printing) and web-optimized (for sharing). If you need a different format, just let me know.
🖼️ Products & Prints
What if I want a product that's not listed on your website?
I'm always happy to accommodate custom requests. Whether it's a large-format canvas, a custom photo book, or a unique gift item, contact me and I'll arrange it. If I don't offer it directly, I can often source it through my professional printing partners.
Can I see a sample of your print quality before ordering?
Absolutely. I'm happy to provide print samples upon request. This is especially helpful if you're ordering large wall art or premium products. Just ask when you contact me.
Do you offer photo books or albums?
Yes! I offer custom-designed photo books and albums—perfect for seniors, families, sports teams, or corporate events. I can work with you to design a layout that tells your story beautifully.
What is your return policy on prints?
I want you to be completely satisfied. If you're unhappy with the quality of a print, contact me within 14 days of receiving it. I'll work with you to resolve the issue, whether that means a replacement or a refund.
📸 Technical & Creative Questions
Do you use natural light or studio lighting?
Both, depending on the session and location:
Studio lighting: I bring professional strobes and modifiers to every session—ensuring consistent, polished results regardless of weather or venue.
Natural light: For outdoor sessions, I use natural light complemented by reflectors and diffusers for a softer, more organic look.
I always choose the best approach for the subject and setting.
🔄 Retakes & Satisfaction
Do you offer retakes?
Technical Issues: If there were equipment malfunctions or major lighting problems, I offer retakes at no charge.
Dissatisfaction: If you're genuinely unhappy with your portraits, contact me directly. I'll work with you to understand your concerns and may offer a retake depending on the situation. My goal is your complete satisfaction.
(Note: Retakes are offered for legitimate quality concerns, not for subjective reasons like "I don't like my smile" unless we can re-shoot with different posing guidance.)
What if I don't like any of the photos?
Your satisfaction is my priority. If you genuinely don't like your images, contact me. I'll work with you to understand your concerns and may offer a complimentary reshoot or refund depending on the situation. I stand behind my work.
🏢 Organizational Details (For Schools, Teams, and Businesses)
Do you provide a contract or agreement?
Yes. For schools, teams, and corporate clients, I provide a clear, straightforward agreement outlining services, timelines, pricing, and expectations. This ensures everyone is on the same page and protects all parties. I'm happy to review it with you before signing.
Do you offer commission or referral incentives to organizations?
Yes! I value partnerships with schools, sports leagues, and businesses. I offer referral incentives and volume discounts for organizations that bring me multiple teams, classes, or departments. Contact me to discuss arrangements that benefit both of us.
Do you provide online ordering for parents and staff?
Yes. Your organization receives a dedicated online ordering portal where families and staff can easily purchase images. I handle all customer service, fulfillment, and delivery—so you don't have to manage payments, orders, or distribution.
Do you offer yearbook or media use rights?
Yes. For schools and organizations, I can provide high-resolution images suitable for yearbooks, websites, promotional materials, or social media. Usage rights are negotiated as part of your agreement. Contact me to discuss your specific needs.
Can you photograph events beyond picture day?
Yes! In addition to portrait sessions, I offer event photography for school functions, sports banquets, award ceremonies, corporate events, and more. Contact me to discuss your event photography needs.
📞 Contact & Support
Who do I contact if I have questions?
Contact me directly—I'm here to help!
📞 Phone: (780) 297-9569
📧 Email:mneal@marcnealphotographer.com
🌐 Website:www.marcnealphotographer.com
I can answer your questions faster than school staff or league coordinators, so don't hesitate to reach out. Whether it's about scheduling, gallery access, product questions, custom requests, or pricing—I'm just a call or click away.